Privacy Policy

What Personal Data Is Collected

Parimatch collects personal information that users provide directly or that is generated through use of the platform. This may include:

• Full name and date of birth
• Contact details such as email address and mobile number
• Government-issued identification documents for verification purposes
• Financial details required for deposits and withdrawals
• Device identifiers, IP addresses, and browsing behaviour on the platform
• Communication records with customer support

Purpose of Collection

Personal data is collected for the following purposes:

• Creating and maintaining user accounts
• Verifying user identity in compliance with Know Your Customer (KYC) requirements
• Processing financial transactions securely
• Delivering customer support services
• Complying with legal and regulatory obligations applicable in India
• Detecting and preventing fraudulent activity

Protection Measures

Parimatch applies both technical and organisational safeguards to protect user data, including:

• Encryption of data in transit and at rest using industry-standard protocols
• Restricted access controls ensuring only authorised personnel handle personal information
• Regular security audits and vulnerability assessments
• Staff training on data protection obligations

User Rights

All users retain the following rights with respect to their personal data:

• The right to access personal information held by Parimatch
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of personal data, subject to legal retention requirements
• The right to withdraw consent for processing, where consent is the legal basis

Parimatch processes personal data in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws and regulations.

Personal information collected through the platform is used for clearly defined and lawful purposes. Parimatch does not process user data beyond what is necessary for the purposes stated in this document.

Core Uses of Personal Information

• Account Management: Personal data is used to register, maintain, and administer user accounts on the platform.
• Transaction Processing: Financial information is processed to facilitate deposits, withdrawals, and associated account activities.
• Service Improvement: Aggregated and anonymised data is analysed to enhance platform performance, usability, and feature development.
• Marketing Communications: Where users have provided consent, personal information may be used to send relevant promotional offers, updates, and notifications. Users may opt out at any time.
• Analytics: Behavioural and usage data is reviewed to better understand how users interact with the platform and to identify areas for improvement.
• Regulatory Compliance: Personal data is processed to fulfil obligations under Indian law, including anti-money laundering (AML) requirements, KYC verification, and responsible gaming standards.

Principles of Lawful Processing

All data processing is conducted in accordance with the following principles:

• Lawfulness, fairness, and transparency in every processing activity
• Collection limited to what is necessary for the stated purpose
• Data accuracy maintained and updated where required
• Retention only for as long as legally or operationally necessary
• Security measures proportionate to the sensitivity of the data involved

How to Access Personal Data

Users may request a copy of the personal information held by Parimatch at any time. Requests can be submitted through the official customer support channels available on the platform. Parimatch will respond to such requests within a reasonable timeframe and in accordance with applicable law.

Updating Personal Information

Users are responsible for ensuring that the personal data held in their accounts is accurate and current. Corrections to personal details may be requested through the account settings section or by contacting customer support. Supporting documentation may be required to verify the requested changes.

Requesting Deletion of Data

Users may request the deletion of their personal data by contacting the Parimatch support team. Deletion requests will be assessed in accordance with applicable legal retention requirements. Certain data may be retained for a period specified by law even after a deletion request is submitted.

Consent to Security and Payment Processing

By registering and using the Parimatch platform, users consent to:

• Identity verification and security checks carried out as part of the account registration and ongoing account management process
• The processing of payment-related data by authorised third-party payment service providers engaged to facilitate financial transactions on behalf of Parimatch

These processes are necessary for the secure and lawful operation of the platform and are integral to the services provided.

The Parimatch platform is intended exclusively for individuals who are 18 years of age or older. The platform does not knowingly collect, process, or store personal data belonging to minors.

Age Verification Limitations

Parimatch implements age verification procedures during the registration process; however, the platform cannot independently confirm a user’s age without the submission and review of valid government-issued identification documents. Users are required to provide accurate information regarding their age at the time of registration.

Discovery of a Minor’s Data

In the event that a parent or legal guardian identifies that a minor has registered on the platform or that personal data relating to a minor has been collected, they are requested to contact Parimatch through the official support channels without delay. Upon confirmation, Parimatch will:

• Immediately suspend or terminate the relevant account
• Delete all personal data associated with the minor from its systems
• Take appropriate steps to prevent further data collection from the individual concerned

Parimatch takes the protection of minors seriously and co-operates fully with parents, guardians, and regulatory authorities in such cases.

Parimatch operates in partnership with organisations located in multiple jurisdictions. As a result, personal data collected from users in India may be transferred to, stored in, or processed in countries outside India where partner organisations or service providers are based.

Basis for International Transfers

By using the Parimatch platform, users expressly consent to the international transfer of their personal data as described in this policy. Such transfers may be necessary to:

• Deliver the full range of services offered by the platform
• Carry out payment processing through internationally operating financial service providers
• Fulfil technical and operational functions supported by third-party infrastructure providers

Confidentiality and Data Standards

Parimatch requires all partner organisations and third-party service providers involved in the processing of user data to maintain standards of confidentiality and data security consistent with those applied by Parimatch itself. Contractual obligations are in place to ensure that personal data transferred internationally is protected against unauthorised access, disclosure, or misuse.

Users who do not consent to international data transfers should discontinue use of the platform and contact customer support to request account closure and data deletion.

This Privacy Policy constitutes a legally binding document between the user and Parimatch. The terms set out herein govern the collection, use, and management of personal data in connection with the platform’s services.

Scope and Effect

A legal disclaimer, where applicable, may alter the scope or legal effect of specific provisions within this policy. Any such disclaimer will be communicated clearly and will apply only to the extent permitted by law.

Acceptance of Policy Terms

This policy takes effect at the point a user accepts its terms. Acceptance is deemed to occur through any of the following actions:

• Completing the registration process on the platform
• Affirmatively accepting the policy via a checkbox, digital signature, or similar mechanism during account creation or at the point of a policy update
• Continued use of the platform following notification of updates to this policy

Users who do not agree with the terms of this policy are advised to refrain from using the platform and to contact customer support regarding the closure of any existing account.

Cookies are small text files placed on a user’s device by a website during a browsing session. They enable websites to recognise returning users, retain preferences, and gather information about how the site is used.

How Parimatch Uses Cookies

The platform uses cookies for the following purposes:

• Statistical Analysis: To collect aggregated data on user traffic and platform usage patterns
• Behavioural Analysis: To monitor how users navigate the platform and interact with its features
• Personalisation: To tailor the user experience based on preferences, language settings, and prior activity on the platform
• Platform Improvement: To identify technical issues, optimise performance, and guide development decisions

Cookie Retention

Cookies placed by the platform are retained for a period of up to one year from the date of placement, unless cleared by the user beforehand.

Managing Cookies

Users may manage or disable cookies through their browser settings. Disabling cookies may affect the functionality of certain features on the platform. Instructions for managing cookies are available in the help section of most standard web browsers.

By continuing to use the platform without modifying cookie settings, users consent to the use of cookies as described in this section.

By accessing or using the Parimatch platform in any capacity, users are deemed to have read, understood, and accepted the terms of this Privacy Policy in full.

Current Version

The version of the Privacy Policy currently published on the platform supersedes all previous versions. Users are encouraged to review this document periodically to remain informed of any updates or amendments.

Policy Updates

Parimatch reserves the right to revise this policy at any time. Updates will be communicated through the platform via a prominent notice or direct notification, where applicable. Continued use of the platform following the publication of an updated policy constitutes acceptance of the revised terms.

If a user does not accept the terms of the current policy, they should cease using the platform and contact customer support to request the closure of their account and the deletion of their personal data, subject to applicable legal retention obligations.

Parimatch may share personal data with third parties under specific and limited circumstances. Such sharing is conducted in accordance with applicable law and this Privacy Policy.

Circumstances for Data Sharing

Personal data may be disclosed to third parties in the following situations:

• Legal Compliance: When required by law, court order, or a directive from a competent regulatory or governmental authority in India or another applicable jurisdiction
• Dispute Resolution: Where disclosure is necessary to investigate, prevent, or resolve disputes, fraud, or other illegal activity
• Contractual Arrangements: Where third-party service providers are engaged by Parimatch to support the delivery of platform services, including payment processing, identity verification, and technical infrastructure

Transparency Regarding Third Parties

Where a list of third-party partners is maintained and made available on the platform, users are encouraged to review the privacy practices of those organisations. Where specific third parties are not individually listed, Parimatch will inform users of the category, purpose, and scope of any such data sharing as required by law.

Consent to Data Sharing

By submitting personal information through the platform and continuing to use its services, users consent to the sharing of their data with third parties in the circumstances described above. This consent is a condition of using the platform’s full range of services.

The Parimatch platform may contain links to third-party websites, applications, or online services that are not operated or controlled by Parimatch. These links are provided for informational or functional purposes.

Parimatch’s Responsibility

Parimatch bears no responsibility for the privacy practices, data collection methods, or content of any external websites accessed through links on the platform. Each third-party website operates under its own privacy policy and terms of service, which are entirely independent of this document.

User Responsibility

Users are strongly advised to:

• Review the privacy policy and terms of any external website before submitting personal information
• Exercise caution when visiting websites linked from the platform, particularly those that request personal or financial details
• Be aware that Parimatch has no control over the manner in which external sites collect, store, or use any data provided by users

Parimatch accepts no liability for any loss, damage, or inconvenience arising from a user’s interaction with external websites accessed via links on the platform.