Responsible Gaming

Gambling carries an inherent risk of financial loss. No outcome is guaranteed, and no strategy can eliminate that risk. Responsible gambling is about staying aware of this and making deliberate, informed decisions.

Players on Parimatch can use a range of tools to keep their gambling activity within healthy boundaries:

• Set deposit limits. Decide in advance how much you are comfortable spending within a day, week, or month.
• Use session time reminders. Track how long you have been playing and take regular breaks.
• Apply wagering limits. Control how much you bet per session to avoid impulsive decisions.
• Request a self-exclusion period. Take a temporary or extended break from gambling if you feel your habits are becoming difficult to manage.
• Use the reality check feature. Receive periodic notifications about your play duration and account activity.

Gambling is a form of entertainment. It should never be used as a method to recover financial losses or to cope with stress and emotional difficulty. Keeping a clear budget and a time limit for each session helps maintain a healthy relationship with betting.

Gambling addiction can develop gradually, making it difficult to notice in the early stages. Being aware of the warning signs is an important step towards protecting your wellbeing.

Consider seeking help if you recognise any of the following in your own behaviour:

• You spend more time or money on gambling than originally planned.
• You feel restless or irritable when you try to cut back or stop gambling.
• You have made repeated unsuccessful attempts to control your betting habits.
• Gambling is used as a way to escape stress, anxiety, or difficult emotions.
• You chase losses by placing more bets to recover money that has already been lost.
• You conceal the extent of your gambling from family members or close friends.
• Gambling has caused tension, conflict, or breakdown in personal relationships.
• You borrow money, sell possessions, or neglect financial obligations to fund gambling.
• You experience strong urges to gamble even after deciding to stop.
• Work, studies, or daily responsibilities are being neglected because of gambling.

Gambling addiction is a recognised condition that requires proper attention and care. Noticing these signs early and seeking support can make a significant difference.

Addiction prevention begins with consistent habits and self-awareness. The following steps can help you maintain control over your gambling activity:

• Set a fixed budget. Allocate only the amount you can afford to lose, and never exceed it.
• Track your gambling activity. Keep a record of how often you play and how much you spend.
• Take regular breaks. Step away from gambling on a scheduled basis, even when things are going well.
• Avoid gambling under stress. Do not place bets when you are emotionally upset, fatigued, or under the influence of alcohol.
• Balance gambling with other activities. Maintain hobbies, social connections, and physical activity outside of gambling.
• Never borrow money to gamble. Gambling with borrowed funds can quickly lead to serious financial and personal difficulties.
• Use platform controls proactively. Apply deposit limits, loss limits, and self-exclusion options before problems arise.
• Talk to someone you trust. Sharing concerns with a family member or close friend can provide perspective and accountability.
• Take a voluntary break. If you feel that your gambling is becoming harder to control, use the self-exclusion tool to pause your account.
• Seek professional support early. Reaching out to a counsellor or helpline at the first sign of difficulty is a responsible and constructive choice.

If gambling is causing harm to your life or the lives of those around you, professional support is available. Reaching out to a trained organisation is a positive and important step.

The following resources provide guidance, counselling, and assistance for individuals in India dealing with gambling-related concerns:

• iCall (TISS): A psychological counselling helpline run by the Tata Institute of Social Sciences. Available Monday to Saturday, 8 AM to 10 PM.
  Website: https://icallhelpline.org
• Vandrevala Foundation Helpline: Provides 24/7 mental health support, including issues related to compulsive gambling and addiction.
  Helpline: 1860-2662-345 | Website: https://www.vandrevalafoundation.com
• NIMHANS (National Institute of Mental Health and Neuro Sciences): A leading psychiatric institution in Bengaluru that addresses behavioural addictions, including gambling disorder.
  Website: https://nimhans.ac.in
• Gamblers Anonymous India: A peer support group following a twelve-step programme for individuals affected by compulsive gambling.
  Website: https://www.gamblersanonymous.org
• Snehi India: Offers emotional support and mental health counselling for those in distress.
  Helpline: +91-44-24640050 | Website: https://www.snehi.org

If you are concerned about your gambling habits, Parimatch support is available to assist you. The team can guide you through available responsible gaming tools, account restrictions, and self-exclusion options.

You can reach Parimatch support through the following channels:

• Live Chat: Available directly on the Parimatch website and mobile application for immediate assistance.
• Email: Send your query or request to the official support address listed in the Help section of the platform.
• Help Centre: Access the dedicated FAQ and responsible gaming section on the Parimatch website for self-service guidance.

All communications related to responsible gaming are handled with full confidentiality and without judgement.