Terms & Conditions

User Agreement

By accessing the Parimatch website or mobile application, you enter into a legally binding agreement with the platform. This agreement governs your use of all services, including sports betting, casino games, and any other features available in India. You are required to read these terms thoroughly before creating an account or placing any bet.

Eligibility Requirements

To use the platform, you must meet the following conditions:

• You must be at least 18 years of age.
• You must be legally permitted to engage in online betting activities under the laws applicable in your jurisdiction within India.
• You must not be a resident of any territory where access to the platform is prohibited.
• You may hold only one registered account. Duplicate accounts are not permitted and may result in suspension.

Platform Use and Conduct

All users are expected to engage with the platform in good faith. The following conduct is strictly prohibited:

• Using automated tools, bots, or scripts to interact with the platform.
• Attempting to exploit technical errors or system vulnerabilities.
• Engaging in any form of fraud, collusion, or match manipulation.
• Sharing account credentials with third parties.

Violation of these conduct standards may result in account suspension, forfeiture of funds, or referral to relevant legal authorities.

Right to Modify Terms

The platform reserves the right to update or amend these terms at any time. Changes will be communicated via the official website. Continued use of services following any modification constitutes your acceptance of the revised terms. Users are encouraged to review this page periodically to remain informed of any updates.

Content and Intellectual Property

All content available on the platform, including logos, graphics, text, and software, is the exclusive property of the platform or its licensors. Unauthorised reproduction, distribution, or modification of any content is prohibited. You are granted a limited, non-transferable licence to access content solely for personal, non-commercial use.

Limitation of Liability

The platform shall not be held liable for:

• Losses arising from interrupted or unavailable services due to technical maintenance.
• Errors in odds or results caused by data feed inaccuracies from third-party providers.
• Losses resulting from your failure to comply with these terms.
• Any indirect, incidental, or consequential damages.

All legal disputes shall be governed by the laws of the jurisdiction in which the platform holds its operating licence.

Eligibility to Place Bets

Only verified account holders who meet the minimum age requirement of 18 years are permitted to place bets. Accounts that have not completed the identity verification process may be restricted from placing wagers until the required documentation is submitted and approved.

Bet Acceptance Policy

All bets are subject to acceptance by the platform. The platform reserves the right to:

• Decline any bet at its discretion, without obligation to provide a reason.
• Limit the maximum stake on any event or market.
• Cancel bets placed on erroneous odds resulting from technical errors or data feed failures.

A bet is considered accepted only when you receive a confirmed bet ID and the transaction is reflected in your account history.

Minimum and Maximum Bet Limits

Betting limits vary depending on the event, sport, or market selected. The following general rules apply:

• Minimum bet amounts are displayed at the time of placing the wager.
• Maximum bet limits are applied per event and per account, and may be adjusted based on individual account activity.
• The platform may impose specific stake restrictions on certain markets or events at its discretion.

Calculation of Winnings

Winnings are calculated based on the odds displayed at the time of bet placement, multiplied by the stake amount. For accumulator or combination bets, all selections must be correct for the bet to qualify as a win. In the event of a void selection within an accumulator, the bet is recalculated excluding the void leg.

Odds and Market Suspension

• Odds are subject to change until a bet is confirmed.
• Markets may be suspended or closed prior to or during an event at the platform’s discretion.
• Bets placed after the commencement of an event, unless explicitly offered as live betting options, may be voided.

Cancellation and Void Bets

A bet may be declared void under the following circumstances:

• The event is cancelled or postponed beyond the permissible rescheduling window.
• The bet was placed on incorrect odds due to a technical fault.
• The event outcome cannot be officially verified.
• The user has violated the terms governing fair use of betting services.

In all void cases, the original stake is returned to the user’s account.

Betting Restrictions

The platform may apply restrictions to specific accounts based on betting patterns, market conditions, or regulatory requirements. Such restrictions may include reduced maximum stakes, limitations on specific markets, or temporary suspension of betting rights pending review.

Funding Your Account

Deposits into your account must originate from a payment method registered in your own name. Third-party funding is not permitted under any circumstances. All deposits are subject to verification, and the platform reserves the right to request supporting documentation before processing any transaction.

Available Deposit Methods

The following deposit methods are generally available to users in India:

• UPI (Unified Payments Interface)
• Net banking
• Debit and credit cards
• E-wallets
• Cryptocurrency (where supported)

Availability of specific methods may vary based on your location, account status, and current platform offerings. Minimum and maximum deposit amounts are displayed at the time of transaction.

Withdrawal Methods and Limits

Withdrawals must be processed through the same method used for the corresponding deposit, wherever possible. This requirement supports anti-fraud and anti-money laundering compliance. The following applies to all withdrawals:

• Minimum withdrawal amounts are specified per payment method.
• Maximum withdrawal limits may apply within defined time periods.
• Withdrawals to third-party accounts or payment methods not registered to the account holder will not be processed.

Processing Timeframes

All timeframes are approximate and may be extended during periods of high transaction volume or due to compliance review requirements.

Identity Verification and KYC

In compliance with Know Your Customer (KYC) obligations, users may be required to submit the following documents before withdrawals are processed:

• Government-issued photo identification (Aadhaar card, PAN card, or passport)
• Proof of address dated within the last three months
• Proof of payment method ownership

Failure to provide satisfactory documentation may result in a delay or refusal of the withdrawal request.

Fees and Charges

The platform does not charge fees on standard deposits or withdrawals. However, some payment providers may apply their own transaction charges. Users are advised to review the terms of their chosen payment provider. Currency conversion fees may apply to transactions processed in currencies other than INR.

Transaction Restrictions and Cancellations

• Deposits in progress cannot be cancelled once initiated.
• Withdrawal requests may be cancelled by the user before the funds are released, provided the request has not yet been processed.
• The platform reserves the right to reverse transactions that are identified as fraudulent, erroneous, or in violation of these payment rules.

The platform is committed to promoting safe betting behaviour and provides a range of tools to help users maintain control over their gambling activity. These tools are available to all registered users and can be activated through account settings or by contacting customer support.

Available Control Tools

Deposit Limits
Users may set daily, weekly, or monthly deposit limits to restrict the amount of funds added to their account within a defined period. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a mandatory cooling-off period.

Betting Limits
You may restrict the total amount you are permitted to wager within a given timeframe. This limit applies across all sports and casino products available on the platform.

Loss Limits
A loss limit allows you to cap the total amount you are prepared to lose within a specified period. Once the threshold is reached, further wagering is suspended until the period resets.

Session Time Limits
You may set a maximum duration for each login session. Once the time limit is reached, you will be automatically logged out.

Self-Exclusion
Users who feel they need a break from betting can request a temporary or permanent self-exclusion. During the exclusion period, access to the account is suspended and no marketing communications will be sent. Requests for permanent self-exclusion are irreversible.

Reality Check Notifications
The platform provides periodic notifications during active sessions to remind users of the time elapsed and amounts wagered. These alerts support informed decision-making during extended periods of play.

Risk Self-Assessment

Users are encouraged to assess their own betting behaviour regularly. The platform provides access to self-assessment questionnaires to help identify patterns that may indicate problematic gambling activity.

External Support Organisations

If you or someone you know requires support with gambling-related concerns, the following organisations provide assistance:

• iGaming India: Provides guidance and resources for individuals experiencing gambling-related issues in India.
• Gamblers Anonymous India: Offers peer support groups and counselling services.
• National Mental Health Helpline (Vandrevala Foundation): 1860-2662-345, available 24 hours a day.

Professional support is always available, and the platform encourages users to seek help without hesitation if gambling ceases to be a controlled and enjoyable activity.

Legal Obligations

The platform operates in compliance with internationally recognised anti-money laundering (AML) standards and the Prevention of Money Laundering Act (PMLA) where applicable to its operating jurisdiction. The platform is legally obligated to prevent its services from being used for money laundering, terrorism financing, or any other financial crime.

Know Your Customer (KYC) Verification

All users are required to complete identity verification before withdrawals are processed or upon request by the compliance team. The KYC process requires submission of:

• Valid government-issued photo identification
• Proof of residential address
• Source of funds documentation, where applicable

Accounts that fail to complete KYC within the specified timeframe may be suspended or restricted from financial transactions until verification is completed.

Transaction Monitoring

All financial activity on the platform is subject to continuous automated monitoring. The system is configured to detect:

• Unusually large or frequent deposits inconsistent with normal usage patterns
• Rapid cycling of funds through the account with minimal wagering activity
• Multiple accounts receiving transfers from the same source
• Transactions structured to remain below reporting thresholds

When suspicious activity is identified, the compliance team initiates a manual review of the account in question.

Suspicious Activity Reporting

In accordance with applicable legal requirements, the platform is obligated to report suspicious financial activity to the relevant regulatory and law enforcement authorities. Users will not be notified when such a report is filed, as disclosure could constitute a criminal offence under applicable legislation.

Consequences of Policy Violations

In cases where AML or KYC obligations are not met, or where suspicious activity is confirmed, the platform reserves the right to take the following actions:

• Suspend or permanently close the account
• Freeze funds held in the account pending investigation
• Withhold pending withdrawals
• Share account and transaction data with competent authorities

These measures are applied strictly to protect the integrity of the platform and comply with legal obligations. They are not discretionary and cannot be waived.

Data Collection

The platform collects personal data from users at the point of registration and throughout the course of account use. The categories of data collected include:

• Full name, date of birth, and contact details
• Identity and address verification documents
• Financial information related to deposits and withdrawals
• Device information, IP address, and browser data
• Betting and transaction history
• Communications exchanged with customer support

Data collection is limited to what is necessary for the lawful operation of the platform and fulfilment of regulatory obligations.

How Personal Data Is Used

Collected data is processed for the following purposes:

• Account registration and identity verification
• Processing of deposits, withdrawals, and bets
• Compliance with legal and regulatory requirements, including KYC and AML obligations
• Detection and prevention of fraud and prohibited conduct
• Personalisation of platform experience and communication
• Customer support and dispute resolution

Personal data is not sold to third parties. Data may be shared with regulatory authorities, payment processors, and licensed third-party service providers strictly as required for operational and compliance purposes.

Data Retention

Personal data is retained for as long as required by applicable law and regulatory obligations. In most cases, transaction and account records are retained for a minimum of five years following account closure.

User Rights

In accordance with applicable data protection legislation, you hold the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data held on your account.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data, subject to overriding legal retention obligations.
• Right to restrict processing: You may request a limitation on how your data is used in certain circumstances.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, contact the platform’s data protection team through the official support channels. Requests will be acknowledged and processed within the timeframes prescribed by applicable law.

Cookies and Tracking

The platform uses cookies and similar tracking technologies to maintain session integrity, analyse usage patterns, and improve service delivery. Users may manage cookie preferences through their browser settings. Disabling certain cookies may limit the functionality of some platform features.

Commitment to Security

The platform applies rigorous technical and organisational measures to protect user accounts, personal data, and financial transactions. Security protocols are reviewed and updated on a regular basis to address emerging threats and comply with industry standards.

Data Encryption

All data transmitted between your device and the platform’s servers is protected using Transport Layer Security (TLS) encryption. This applies to account login sessions, payment transactions, and personal data submissions. Data stored on platform servers is encrypted at rest using industry-standard protocols.

Two-Factor Authentication

Users are strongly encouraged to enable two-factor authentication (2FA) on their accounts. With 2FA active, each login attempt requires verification through a secondary method, such as a one-time code sent to a registered mobile number or email address. This significantly reduces the risk of unauthorised account access.

Continuous Activity Monitoring

The platform operates a 24-hour automated monitoring system designed to detect and respond to security anomalies, including:

• Unusual login attempts or access from unrecognised devices
• Multiple failed password entries
• Account activity inconsistent with the user’s established behavioural profile
• Unauthorised changes to account settings or withdrawal details

When suspicious account activity is detected, access may be temporarily restricted pending verification by the account holder.

User Responsibilities

Users are required to take reasonable steps to maintain the security of their own accounts. These responsibilities include:

• Selecting a strong, unique password and updating it regularly
• Not disclosing login credentials to any third party
• Logging out of the platform after each session, particularly on shared devices
• Notifying the support team immediately upon suspecting unauthorised account access

Incident Response

In the event of a confirmed or suspected data security incident affecting user accounts, the platform will:

• Notify affected users through their registered contact details in a timely manner
• Provide guidance on protective steps users should take
• Cooperate with relevant regulatory and law enforcement authorities as required by applicable law

Users who suspect their account has been compromised should contact customer support immediately through the official channels listed on the platform.